This Contact Us page gives Kwdrx stemless-glass customers one verified place to find the store operator, support schedule, email address, telephone number, physical business address, Australian Business Number (ABN), and Australian Company Number (ACN).
OUR IDENTITY
Legal Business Name: BAU HOUSE AI PTY LTDStore Name: Kwdrx
Physical Business Address: Fairlight, NSW 2094, Australia
ABN: 28 697 273 493
ACN: 697 273 493
CUSTOMER SUPPORT HOURS
Support Hours: Monday-Friday: 9:00 AM - 5:00 PM (GMT+08:00) Singapore Standard Time (Singapore). These hours align with our order handling schedule for processing customer messages, shipment questions, return requests, and product support.
HOW TO REACH US
Current Support Email: support@kwdrx.shopBusiness Phone Number: +61 401 854 983
When contacting us about an order, please include the order number, the email address used at checkout, and a clear description of the question or issue. For damaged or incorrect items, include photos of the product and packaging so we can review the matter efficiently.
Support requests are handled during the stated hours. Some cases, including delivery exceptions, return inspection, payment verification, or damaged parcels, may require additional details before we can complete the review. For a stemless-glass question, include the ordered SKU and note whether it concerns capacity, dimensions, glass color, bowl, rim, indentation, facets, ribs, smooth band, base, care guidance, delivery condition, or a missing component. Do not fill, sip from, wash, soak, heat, chill, place in a dishwasher, or otherwise use the glass while a return or damage review is pending.